Horus Heresy Miniatures & Models

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Retunrs and Refunds. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at contact@wargamershub.com.au. If your return is accepted, you will need to organise the return and any associated costs. Any returns are subject to have funds deducted to reimburse our costs from Merchants Fess, Shipping, ECT. These will be let known before any returns are approved. You can always contact us for any return question at contact@wargamershub.com.au. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded in store credit for change of mind items. Defective items will be refunded via original payment method. Shiping Policy WarGamers Hub ships as fast as possible in a post Covid world. FREE shipping on orders over $125, excluding Pre Orders, Spray Paints, Table mats and Spray Booths. Australian address only. NO PO BOXES OR PARCEL LOCKERS. $15 flat rate shipping on all Table mats and Spray Booths $30 flat rate shipping for Spray Paints. NO PO BOXES OR PARCEL LOCKERS $10 flat rate Australia wide shipping, to physical address, NO PO BOXES OR PARCEL LOCKERS. $20 shipping to PO BOXES AND PARCEL LOCKERS $30 flat rate shipping to New Zealand. All orders are insured for $300 for loss or damage in transit. Should you like to insure your order for more, please get in contact. All Shipping options are sent, WITH AUTHORITY TO LEAVE. Should you like Signature on Delivery please get in contact for options. All order may require a 1-2 days handling but we definitely try to expedite all orders Transit times vary depending on your location. Please ask for an estimate. Estimated delivery times, East coast metro 2-4 days, West Coast 4-10 days. If you location falls into a remote area (rural), please allow additional 3-6 days to arrive (Please contact us if you would like to find out whether your address is a remote area.) We recommend using the Australia Post option for remote/rural areas. We try not ship to P.O BOX address, please enter a valid address. If you still would like to do so, delays may apply and additional costs Please enter your contact number for the logistic to contact you in case of anything Please note that if your payment is using e-check, the ordering/shipping process won't start until the payment has been cleared Items are ARE available for pick-up If any items are damaged in transit, please get in contact and we will guide you through the process. Please note if an item is on Pre-Release or Pre-Order, the shipment of the item may arrive the first week after the item release One order will only be shipped all at once. Please order separately if you would like your order to be shipped separately. If you have an issue with your delivery, please contact us first before you change the delivery address NOTE - All Days quoted are business days/working days If you have any other queries, please do not hesitate to contact us.

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